Frequently Asked Questions

How much is delivery?

Standard UK delivery is just £2.95. The majority of products are sent via Royal Mail, taking 2-3 days to arrive once dispatched.

We currently only deliver within the UK.

Where do you deliver to?

Currently, delivery is only available within the UK. We hope to expand further afield in the near future.

Where's my order?

Personalised products can take several days to be made to your requirements. Each product page has an estimated delivery date for that specific item. Products are sent as soon as they are ready, so your order may not arrive together.

Once sent, the majority of orders are delivered via Royal Mail within 2-3 days. Royal Mail packages are not tracked, so we don't have the exact time or date when your order(s) will arrive.

Large or high value items may be sent via courier.

Why isn't my email address valid?

Some autocomplete information (Sony Xperia devices in particular) add a space after your email address. Please remove any spaces.

I've made a mistake, can I change my order?

We will do our best for you, however your personalisation is sent auto-magically to the wizards making your products and it may be too late to change it. Unfortunately, personalised gifts cannot be returned unless the products are faulty. We ask that all spelling is double checked before ordering.

How do I cancel?

We will do our best to accommodate cancellation requests however if production has started, it cannot be stopped.

Can I send my gift straight to the recipient?

Of course! Please note that not all products can be sent with a gift message.

Do you send outside the UK?

Possibly. Not all of our products are able to be sent internationally. Send a message, or give the OMG team a call with what you would like to buy and where you need to send it.

How do I return my item?

Please contact us and we’ll see how we can help. Please note all personalised made to order products are non-returnable unless damaged or faulty.

Can I really personalise with any message?

We've seen it all, so don't mind us - say what's on your mind or in your heart! That said, we can't accommodate special characters, symbols, trademark infringement, offensive or hateful language.